Terms and Conditions for Man With A Van Pinner

These Terms and Conditions set out the basis on which Man With A Van Pinner provides domestic and commercial transport, loading, unloading, and related moving services in the UK. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear and fair arrangement for both parties. Throughout this document, references to the company, we, or us mean the service provider, and references to you or the customer mean the person or business requesting the service.

These terms apply to all bookings, whether arranged by phone, email, online enquiry, or any other accepted method. They cover the full scope of the moving van service, including collection, delivery, waiting time, labour assistance, and any optional additional services agreed in advance. If any part of these terms is not clear, it is the customer’s responsibility to ask for clarification before confirming the booking.

We may update these terms from time to time to reflect changes in our business, operational requirements, or applicable law. The version that applies to a booking is the version in force at the time the booking is confirmed, unless a later version is required by law or specifically agreed in writing. Continued use of our van and man service after any update will be treated as acceptance of the revised terms.

Booking Process

A booking is only confirmed once we have accepted your request and provided written or verbal confirmation of the agreed date, time, service details, and estimated or fixed price where applicable. A request for a quotation does not in itself reserve a vehicle or guarantee availability. To secure a slot for a man and van Pinner job, the customer must provide accurate details about the collection and delivery points, items to be moved, access conditions, and any special handling requirements.

At the time of booking, you must ensure that all information supplied is complete and correct. This includes, where relevant, the number and approximate size of items, whether there are stairs, lifts, parking restrictions, long carries, restricted access, fragile items, or any other circumstance that may affect the service. If the actual job differs materially from the information provided, we may revise the quotation, alter the timing, adjust the crew size, or decline to proceed if the service cannot be delivered safely or lawfully.

Bookings are accepted subject to availability and operational feasibility. We reserve the right to refuse a booking where we reasonably believe the work would be unsafe, unlawful, outside our service scope, or unsuitable for a standard man with a van Pinner arrangement. Customers are responsible for ensuring that someone authorised to approve the move is present at the collection or delivery point if required, and that access is available at the agreed time.

Services, Access, and Customer Responsibilities

Unless agreed otherwise, our service is limited to transport, loading, unloading, and reasonable handling of items. Where labour assistance is included, this does not extend to dismantling or reassembling furniture, disconnecting appliances, removing fixtures, or handling specialist items unless specifically agreed in advance. Customers must prepare items for transit, secure loose contents, and ensure that any items requiring special packaging are suitably protected before collection.

You must provide safe and suitable access to the property and the items being moved. This includes arranging parking where necessary, ensuring pathways are clear, and advising us of any limitations that could affect the job. If access is delayed or prevented by circumstances outside our control, including building restrictions, traffic enforcement, or the customer’s failure to prepare the premises, we may charge for waiting time, abortive attendance, or additional labour as applicable.

We are entitled to rely on the information you provide. If incorrect details are supplied and this leads to extra time, larger vehicles being required, additional staff, or other unplanned costs, those costs may be added to the invoice. The customer remains responsible for the legality, ownership, and contents of all items handed over for transport, and for ensuring that no prohibited goods are included in the load.

Payments and Charges

Payment terms will be set out in the booking confirmation or invoice. Unless otherwise agreed in writing, payment is due on completion of the service or before unloading, especially where prepayment, card authorisation, or cash on arrival has been arranged. We may request a deposit for larger jobs, peak-time bookings, or services requiring significant advance preparation. A deposit secures the booking but does not guarantee a fixed final price if the job details change.

Our pricing may be based on hourly rates, fixed quotations, mileage, vehicle size, crew size, waiting time, or a combination of these factors. Any estimate provided before inspection is given in good faith but may be revised if the move differs from the description supplied. Additional charges may apply for congestion, tolls, parking fees, stair carries, long carries, bulky items, unsociable hours, failed access, or any extra service requested during the job.

Invoices must be paid in full by the due date shown. If payment is late, we may charge interest and recover reasonable costs incurred in pursuing the debt, to the extent permitted by law. We reserve the right to suspend or refuse future man with a van Pinner services where there are outstanding balances. Title to any goods sold or supplied separately remains with us until payment is received in full.

Cancellations, Amendments, and Delays

Cancellations must be made as soon as possible. If you cancel a booking with sufficient notice, any refund of a deposit will depend on the amount of preparation already undertaken and any non-recoverable costs incurred. Where a booking is cancelled at short notice, especially on the day of service, we may retain all or part of the deposit or charge a cancellation fee to cover lost time and operational expenses.

If you need to amend the booking, we will do our best to accommodate the change, but any amendment is subject to availability and may affect the price. Changes to collection or delivery addresses, item lists, service times, or access arrangements may require a new quotation. If we arrive and the service cannot proceed because the customer is not ready, access is unavailable, or the load is materially different from what was agreed, the booking may be treated as a cancellation or aborted job.

We will use reasonable efforts to attend on time, but all times are estimates unless expressly confirmed as fixed. Delays may occur due to traffic, weather, road closures, breakdowns, or other events beyond our control. In such circumstances, we will try to keep you informed and attend as soon as reasonably possible. We are not liable for indirect losses caused by delay, provided we have taken reasonable steps to minimise disruption.

Liability and Insurance

We will exercise reasonable care and skill in carrying out the service. However, because moving and transport work involves handling items in varied conditions, the customer accepts that some risk is inherent. We are not responsible for pre-existing damage, wear and tear, weak packaging, defective furniture, or items that are unsuitable for transport without specialist treatment. Any fragile, valuable, or irreplaceable items should be declared in advance so that appropriate precautions can be considered.

Our liability for loss or damage caused by our negligence will be limited to the repair or replacement cost of the affected item, subject to any agreed insurance cover, evidence of value, and the applicable legal limits. We are not liable for consequential, economic, or indirect losses, including loss of profit, loss of business, missed deadlines, or emotional distress, except where liability cannot lawfully be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under law.

Customers should ensure that adequate insurance is in place for goods in transit, especially where items are high value, unusual, or delicate. If you require additional cover, this must be discussed before the booking is confirmed. Any claim for damage or loss must be notified promptly and, where possible, before items are unpacked or removed from the delivery point. We may require photographs, descriptions, purchase evidence, and other reasonable documentation to assess the claim.

Waste, Disposal, and Environmental Compliance

Where the service includes removal of unwanted items, the customer must make it clear in advance whether the items are for disposal, recycling, donation, or transfer to another destination. We do not accept responsibility for waste classification unless it has been specifically agreed. The customer warrants that any waste presented for collection is lawfully transferable and does not contain prohibited or hazardous materials unless we have expressly agreed to handle such materials and the necessary permissions are in place.

Waste handling must comply with UK environmental requirements and duty-of-care obligations. The customer remains responsible for declaring the nature of the waste, including whether it includes electrical equipment, batteries, paint, chemicals, mattresses, tyres, or other regulated items. We may refuse any load that appears unsafe, contaminated, or unlawful. Where disposal is arranged, charges may include disposal fees, environmental charges, sorting time, and third-party costs.

We may ask for evidence of ownership or confirmation that items may be removed, especially where collection takes place from shared premises, commercial sites, or properties undergoing clearance. If unlawful waste is discovered after collection, we may return the items, report the issue to the relevant authority where required, or recover any resulting costs from the customer to the extent permitted by law. The customer must not request us to dispose of waste illegally or in breach of local or national regulations.

Prohibited and Restricted Items

Unless we have given prior written agreement and the transport is lawful, the service must not be used for dangerous goods, explosives, firearms, live animals, illegal substances, stolen goods, or any items prohibited by law or by carrier restrictions. We also do not accept responsibility for items that require specialist licensing, temperature control, customs clearance, or secure transport unless specifically agreed in advance. If prohibited items are discovered, we may stop the job immediately and notify the relevant parties if required by law.

The customer is solely responsible for ensuring that all goods offered for transport are lawful, accurately described, and properly packed. If a restricted item is accepted by mistake, this does not mean we have agreed to carry it in future. Any refusal to transport or dispose of an item because of safety, legality, or operational concerns will not be treated as breach of contract by us.

We may inspect items to the extent reasonably necessary to confirm that the service can be performed safely. However, any inspection by us does not transfer responsibility for the contents, labelling, or legality of the goods. The customer remains accountable for any losses, fines, penalties, or claims arising from false or incomplete descriptions of the load.

Force Majeure, Complaints, and General Terms

We are not liable for failure or delay in performance caused by events outside our reasonable control, including severe weather, accidents, strikes, civil unrest, fuel shortages, acts of government, or unexpected vehicle failure. Where a force majeure event occurs, we may reschedule, modify, or cancel the service without liability for resulting indirect losses. Any amounts already paid for undelivered services will be handled fairly, taking into account work completed and costs incurred.

If you have a concern about the service, you should raise it promptly so that we can investigate and, where appropriate, attempt a practical resolution. Raising an issue promptly helps preserve evidence and allows us to respond while the facts are fresh. Any complaint does not entitle the customer to withhold payment for the undisputed part of the service unless required by law.

These terms constitute the entire agreement between the customer and Man With A Van Pinner regarding the booking, unless varied in writing. If any term is found to be invalid or unenforceable, the remainder will continue in full force. No waiver of any breach will operate as a waiver of future breaches. These terms may be assigned or subcontracted where necessary to deliver the service, provided this does not materially reduce the customer’s rights.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where another court must have jurisdiction by operation of law.

By proceeding with a booking for man and van Pinner services, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you are booking on behalf of a business, you warrant that you are authorised to bind that business to these terms.