Man With a Van Pinner Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Pinner provides man and van, removal, collection, delivery and related services within the United Kingdom. By making a booking or allowing work to commence you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions the following words have the meanings given below:

1.1 "Company" means Man With a Van Pinner, providing man and van and removal services.

1.2 "Customer" means the person, firm or organisation booking the services.

1.3 "Services" means any transportation, removal, loading, unloading, packing, furniture moving, collection, delivery or related services provided by the Company.

1.4 "Goods" means all items, belongings, furniture and other property in respect of which the Services are provided.

1.5 "Contract" means the agreement between the Customer and the Company, comprising these Terms and Conditions and any written confirmation or quote issued by the Company.

2. Service Area and Scope of Work

2.1 The Company provides man and van and removal services primarily in Pinner and surrounding areas, with collections and deliveries available across the UK subject to agreement.

2.2 The scope of the Services will be as described in the quote or booking confirmation, including the type of vehicle, number of operatives, date and approximate time of the job, and any additional services requested such as packing or furniture assembly.

2.3 The Company reserves the right to refuse any job that in its opinion is unsafe, unlawful, unsuitable for the vehicle or staff, or outside the Company’s reasonable service capacity.

3. Booking Process

3.1 Bookings may be made by the Customer through any communication method offered by the Company, subject to availability.

3.2 All bookings are subject to acceptance by the Company. A booking is not confirmed until the Customer has received explicit confirmation from the Company, which may be verbal or written.

3.3 The Customer must provide accurate and complete information at the time of booking, including:

(a) Full collection and delivery addresses;

(b) Details of access at both addresses (for example, floor level, lifts, stairs, parking restrictions);

(c) An accurate description and volume estimate of the Goods to be moved;

(d) Any items that are heavy, oversized, fragile or require special handling.

3.4 The Company may adjust the quoted price or refuse to proceed with the job if the actual information differs significantly from that provided at the time of booking, or if additional resources are required.

3.5 The Customer is responsible for obtaining any necessary permits or authorisations for parking or access where required, unless otherwise agreed in writing.

4. Quotes and Pricing

4.1 Any quote provided by the Company is based on the information supplied by the Customer and is valid for a limited period as stated by the Company.

4.2 Quotes may be based on hourly rates, fixed prices or a combination of both. The pricing structure will be made clear before the booking is confirmed.

4.3 The Company reserves the right to amend the price where:

(a) The Services are changed by the Customer;

(b) The job takes longer than expected due to inaccurate or incomplete information;

(c) Access is more difficult than described or there are delays beyond the Company’s control;

(d) Additional services are requested on the day.

4.4 Any additional charges, such as congestion charges, tolls, parking fees or fines caused by the Customer’s instructions, will be payable by the Customer.

5. Payments

5.1 Unless otherwise agreed, payment is due on completion of the Services on the day of the job.

5.2 The Company accepts payment by methods as advised to the Customer before the job. The Company may require a deposit at the time of booking, especially for larger or longer distance moves.

5.3 Where a deposit is taken, it forms part of the total charge for the Services and is subject to the cancellation terms in these conditions.

5.4 The Customer may be required to pay the remaining balance before unloading the Goods at the delivery address.

5.5 If payment is not made when due, the Company may:

(a) Refuse to commence or continue the Services;

(b) Retain the Goods until full payment is received;

(c) Charge reasonable interest and administrative fees on overdue amounts.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by notifying the Company as early as possible.

6.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded at the Company’s discretion, less any reasonable administrative costs.

6.3 If the Customer cancels within 48 hours of the scheduled start time, the Company may retain all or part of any deposit and may charge a cancellation fee to reflect lost work and costs incurred.

6.4 If the Customer is not present or not contactable at the agreed collection time and location, this may be treated as a cancellation and charges may apply.

6.5 The Company will use reasonable efforts to accommodate changes requested by the Customer, such as date, time or address changes, but cannot guarantee availability. Significant changes may affect the price.

6.6 The Company may cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to adverse weather, vehicle breakdown, staff illness, or access issues. In such cases the Company will seek to rearrange the Services and any deposit will normally be transferred to the new booking.

7. Customer Responsibilities

7.1 The Customer must ensure that the Goods are properly packed, secured and ready for transport, unless the Company has explicitly agreed to provide packing services.

7.2 The Customer must remove or secure any loose fittings, fixtures or items which could be damaged or cause damage during the move.

7.3 The Customer must ensure that access is available at both collection and delivery addresses, including suitable parking for the vehicle. Any costs or fines arising from lack of suitable parking or access restrictions may be charged to the Customer.

7.4 The Customer must be present, or arrange for an authorised representative to be present, at both the collection and delivery addresses to oversee the job, give instructions and sign any job sheets or confirmations.

7.5 The Customer must not ask staff to do anything that is unsafe, illegal or beyond the scope of the agreed Services.

8. Excluded and Prohibited Items

8.1 The Company will not knowingly carry or handle the following items:

(a) Illegal goods or substances;

(b) Firearms, ammunition or explosives;

(c) Hazardous or toxic materials including chemicals, solvents, gases and oils;

(d) Perishable or temperature-sensitive goods;

(e) Valuable items including jewellery, cash, important documents, antiques or works of art, unless expressly agreed in writing.

8.2 If the Customer submits such items without the Company’s knowledge, the Company shall not be liable for any loss, damage or deterioration of those items and the Customer will be responsible for any resulting damage, loss or legal costs.

9. Liability for Loss or Damage

9.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability is subject to the limitations set out in this clause.

9.2 The Company’s liability for loss of or damage to Goods shall not exceed a reasonable and proportionate amount based on the value of the affected Goods, subject to any overall limit notified to the Customer.

9.3 The Company is not liable for:

(a) Loss or damage resulting from the Customer’s failure to pack items properly;

(b) Damage to furniture or items that were already defective, weak or structurally unsound;

(c) Minor cosmetic damage such as scuffs or scratches that are reasonably consistent with normal moving activities;

(d) Loss of or damage to items packed in containers or boxes by the Customer where the contents were not declared or were inadequately protected;

(e) Electrical or mechanical failure of appliances unless there is clear evidence of mishandling by the Company.

9.4 The Company shall not be liable for indirect or consequential losses, loss of profits, loss of enjoyment or loss of opportunity arising from any delay, loss, damage or failure to provide the Services.

9.5 The Customer must inspect the Goods where reasonably possible on completion of the Services and report any apparent loss or damage to the Company as soon as possible and within a reasonable time. Failure to notify promptly may affect the Company’s ability to investigate and may limit any compensation.

10. Delays and Time Estimates

10.1 Any times or durations quoted by the Company are estimates only and are not guaranteed, as they may be affected by traffic, weather, access conditions and other factors beyond the Company’s control.

10.2 The Company is not liable for any loss or expense incurred by the Customer as a result of delays, provided the Company has used reasonable care and skill in providing the Services.

11. Insurance

11.1 The Company maintains appropriate insurance cover in connection with its man and van and removal services as required by applicable law.

11.2 It is the Customer’s responsibility to arrange any additional insurance cover for Goods if desired, particularly for high-value items or full house removals.

12. Waste Regulations and Disposal

12.1 The Company operates in accordance with relevant UK waste and environmental regulations.

12.2 The Company is not a general waste disposal contractor. Any removal of waste, rubbish or unwanted items must be explicitly agreed as part of the Services and may be subject to additional charges.

12.3 The Customer must not present for removal any hazardous or controlled waste, including but not limited to chemicals, paint, asbestos, gas bottles, tyres, medical waste or electrical items requiring special treatment, unless previously agreed in writing.

12.4 Where the Company agrees to dispose of items, disposal will be carried out through appropriate and lawful channels. The Customer remains responsible for ensuring that any items for disposal are lawful to dispose of and do not contain prohibited materials.

12.5 If the Company incurs additional costs or penalties in connection with waste or disposal arising from the Customer’s instructions or failure to disclose relevant information, the Customer shall reimburse the Company in full.

13. Complaints and Disputes

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as reasonably possible so that it can be addressed.

13.2 The Company will investigate any complaint in a fair and timely manner and will seek to resolve the matter through discussion with the Customer.

13.3 Nothing in this clause affects the Customer’s legal rights under UK consumer law where applicable.

14. Force Majeure

14.1 The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, strikes, civil unrest, acts of terrorism, or failure of utilities.

14.2 In such cases the Company will use reasonable efforts to minimise disruption and to reschedule the Services where possible.

15. Data Protection and Privacy

15.1 The Company will collect and use personal information provided by the Customer solely for the purposes of managing bookings, providing the Services and complying with legal obligations.

15.2 The Company will take reasonable steps to protect personal data and will not sell or share it with third parties except where necessary to provide the Services or where required by law.

16. Variation of Terms

16.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract.

16.2 Any variation to these Terms and Conditions requested by the Customer is only effective if expressly agreed in writing by the Company.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any Contract between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

By confirming a booking or permitting the Company to start work, the Customer acknowledges that they have read, understood and agreed to these Terms and Conditions.